Seven Steps Support Ltd

What people often ask us

Frequently Asked Questions

What can you offer?

Are staff fully trained?

How much will it cost?

Will I always have the same support staff?

What if my support worker is sick?

Who pays for transport?

What would be the next step?

What can you offer?

We are only a small local company with a small dedicated team, due to this we are able to offer a bespoke, personalised staff team to meet each individual’s needs and interests. We focus on the day to day delivery of support. Each Client has a small staff team of around 4/5 support workers they have grown to know over the course of our support, this is to ensure clients have reliable regular support from support workers they know and trust to avoid individuals being supported by unknown support workers. On our initial visit with individuals and families we gather information relating to individual’s needs, choices, preferences and interest to enable us to match the individual with a suitable small staff team to provide just the right level of support.

If we feel we have no current staff members that would match with the individual who requests and requires our support we are willing to recruit to match needs.

Are staff fully trained?

Staff are trained to a high standard and deliver good working practice, all staff are required to attend all core training including Health, Safety & Fire Awareness, Moving & Handling, Emergency First Aid (External Course), Personal Support, Mental Capacity / DOLS, Personal Care, Safeguarding Awareness, Human Rights / ARTS, Accessible Communication, Dignity & Respect, Information Governance, Learning Disability Awareness, Person Centred Active Support. Further training includes Autism Awareness, Dementia Awareness, Intensive Interaction Awareness, Sensory Integration Awareness, PEG Feeding and any other relevant training required to support individuals. We offer to enhance our staff teams knowledge and qualifications via Skills for Life Literacy, Skills for Life Numeracy, Level 2 Diploma in Health & Social Care, Level 3 Diploma in Health & Social Care

How much will it cost?

If your care is organised by the local authority or health authority they will inform you of the costs (if any) that you will have to pay as a contribution towards the cost of your care. If you are a private customer the full details of all costs will be initially explained by our Care Manager and then clearly stated in your Terms and Conditions & Statement of Purpose.

Will I always have the same support staff?

We are committed to consistency and continuity of staff and currently operate a ‘key worker system’ (which uses a small number of care workers for a small number of service users). This means that there is a primary care worker for each service user who will take the lead and will work with other identified care workers who will then cover for days off and annual leave etc. Each key worker will be introduced to the service user and taken through the service plan. This provides a small group of knowledgeable and familiar care workers that can cover for the primary care worker when they are not there.

What if my support worker is sick?

If your planned care worker is taken ill we will arrange for another member of staff to take over your care. The replacement worker will be part of your key worker team who you will have met before and will be fully briefed and knowledgeable about your needs. You will always be well informed of any changes to your care before they are made.

Who pays for transport?

Mileage will be charged at 0.45p per mile in the event that an individual needs to travel to and from activities or appointments during support hours. Transport costs will be included on your monthly Invoice i.e. bus and train tickets, if these costs are built into your support package. For those clients where travel costs are not included in your support plan, you will be asked to pay for the travel cost on public transport at the time of support. All Personal Assistants who use their vehicles for work will have full British driving licences and hold business insurance, copies of their insurance documents are held in the office.

What would be the next step?

On receiving a referral from the Local Authority we will make contact with named person to arrange a home visit, during our initial visit we will spend time with the individual and family to gather information on how they would like support to be delivered. We will discuss support preferences and expectations of both the individual and family/carers. Seven Steps Support Ltd would then discuss how we could offer the tailored support to best meet the individual, taking into account all choice, wishes, preferences etc to meet the assessed eligible needs outlined in the support plan. If the individual and family then choose our support provider we will arrange a secondary home visit to gather all relevant information from the individual and family/carers to form a care plan detailing personal information, health & medical needs, support needs grid, 3 way support agreement, risk assessments and any other relevant information from other professionals involved. We ensure the individual and family are confident in our service by positive risk management and following South Yorkshire Safeguarding Policies and that we as an organisation have all relevant policies and procedures in place to safeguard individuals and our staff team. We will then form a timetable to implement the support agreed and a start date. During the initial weeks of support constant communication and feedback is undertaken to ensure support needs are being met and we are delivering a quality standard of care to maximise the independence of the individual. We will work with the individual, family/carers & any other professional to alter and adjust support accordingly. We will then arrange a 3 month review with client & family/carers to ensure the individual is happy with support received and a client contract to be signed. This is an on-going process.